Fair questions

How do I create my account?

To create your online account, simply fill in the required information in the corresponding fields. A confirmation email is sent to you afterwards and automatically.

How to stop receiving your newsletter?

Our newsletters are sent to present new ones, at your request and in accordance with Article 34 of the Data Protection Act of 6 January 1978, you can exercise your right to access, modify, rectify or delete your personal information. A link to unsubscribe can be found at the bottom of each newsletter.

When is the payment debited?

Your bank account will be debited at the time of validation of your order.

My payment is refused, what should I do?

Check that the credit card used is a MasterCard, Visa or Amex, the name entered and the corresponding data.
If the problem persists, we invite you to contact your bank.

Or are your items made?

From the first sketch to the realization of the product, we manufacture in France (South-West and West)

How do I modify or cancel my order once validated?

Our tools do not allow us to make automated cancellations. Upon receipt of your items, it will be enough to return them to us under the conditions indicated in the page ” RETURN AND EXCHANGE

How do I buy MARGERENE items?

We currently only sell directly and online through our online store. Feel free to subscribe to our newsletter and follow us on Instagram to see us evolve.

How do I customize my product?

This is a project on which we are working, follow us, we will not fail to inform you when setting up this service.

I’m not receiving emails from Margerene

Check if the email has not gone to your spam, and mark the email received as not spam. Once done, your emails will never end up in the spam inbox again.

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